Refund policy
Welcome to the Elementalmill marketplace
Thank you for choosing Elementalmill. We are committed to providing you with the best products and services. We understand that there may be situations where you need to request a refund. Please read our refund policy carefully to understand your rights and responsibilities when it comes to refunds.
Refund Eligibility:
To be eligible for a refund, your request must meet the
following conditions:
- Defective or damaged items upon delivery.
- Incorrect product or service received..
- Non-delivery of the product or service within the specified timeframe.
Provide Details: When contacting us, please provide the following information:
1- Your name and contact information.
2- Order or invoice number.
3- A detailed explanation of the issue or reason for the refund request.
4- Any supporting documentation or evidence, such as photographs of damaged items.
Refund Methods
If your refund request is approved, we will process the refund using one of the following methods:
- For most refunds, the funds will be returned to the original payment method used for the purchase.
- In some cases, you may be offered a store credit or gift card as an alternative to a monetary refund.
Changes to this
Refund Policy
We reserve the right to modify or update this refund policy
at any time to reflect changes in our business practices or for legal,
operational, or regulatory reasons. Any revisions will be posted on this page
with an updated effective date.